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Privacy Policy

Last Updated: January 2025

1. Information We Collect

1.1 Information You Provide

When you use our services or contact us, we may collect:

• Contact Information: Name, phone number, email address, ZIP code
• Service Details: Type of door, problem description, service location, urgency preferences
• Communication Records: Messages, calls, WhatsApp conversations, photos of your door issues
• Payment Information: Billing address, payment method (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on site, referring websites, clickstream data
• Location Data: General geographic location (city/region) based on IP address
• Cookies: We use cookies for analytics and improving user experience

2. How We Use Your Information

We use your personal information to:

• Provide Services: Schedule appointments, perform repairs, send estimates, process payments
• Communicate: Respond to inquiries, send appointment confirmations, follow up on service
• Improve Services: Analyze website usage, enhance customer experience, develop new features
• Marketing: Send promotional offers, service updates (you can opt-out anytime)
• Legal Compliance: Meet legal obligations, prevent fraud, enforce our terms
• Safety & Quality: Maintain service records, resolve disputes, ensure technician safety

3. Information Sharing & Disclosure

3.1 We Do NOT Sell Your Information

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 When We Share Information

We may share your information with:

• Service Technicians: Your contact info and service details to perform repairs
• Payment Processors: Secure third-party payment gateways (Stripe, Square, PayPal)
• Communication Tools: Email services (Gmail), messaging platforms (WhatsApp), SMS providers
• Analytics Providers: Google Analytics (anonymized data for website improvement)
• Legal Authorities: When required by law, court order, or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale of business assets

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Password-protected databases with restricted access
• Payment Security: PCI-DSS compliant payment processing (we don't store credit card numbers)
• Access Controls: Limited employee access on need-to-know basis
• Regular Updates: Security audits, software updates, vulnerability monitoring

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails, promotional messages
• Data Portability: Receive your data in a structured, machine-readable format
• Withdraw Consent: Revoke consent for data processing (may limit service availability)

To exercise these rights, contact us at: casarevivepro@gmail.com

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device to improve website functionality and analyze usage.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Track website usage, page views, user behavior (Google Analytics)
• Functional Cookies: Remember preferences, language settings
• Marketing Cookies: Track ad performance, retargeting (if applicable)

6.3 Managing Cookies

You can control cookies through your browser settings. Note: Disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, Google Maps). We are not responsible for their privacy practices. Please review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it immediately.

9. Data Retention

We retain your information for as long as necessary to:

• Provide services and support
• Comply with legal obligations (tax records, warranty claims)
• Resolve disputes and enforce agreements
• Maintain business records (typically 3-7 years)

After retention periods expire, we securely delete or anonymize your data.

10. International Data Transfers

Your information may be processed in the United States. If you are located outside the U.S., by using our services, you consent to the transfer of your data to the U.S., which may have different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information (we do not sell data)
• Right to delete personal information
• Right to non-discrimination for exercising CCPA rights

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

14. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

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CasaRevive.pro — Express Sliding Door Repair
Part of CasaRevive Group | Serving Miami Since 2020
Licensed, Insured & HOA-ready

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